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Daily Jobs (dailyjobs.co.ke) is honored to present this vital administrative vacancy at Bahati Hospital. Operating under the guiding philosophy, "We care & it shows," Bahati Hospital is dedicated to delivering top-tier, affordable healthcare. Rooted in providing an empathetic "touch from the heart," the facility serves as a trusted medical anchor, ensuring patients experience compassionate care paired with rigorous medical standards.
Joining the administration team as a Health Records Officer (Front Office) offers customer-centric professionals a deeply rewarding platform. Located in the rapidly growing hub of Machakos, you will serve as the primary face of the hospital, managing client registration workflows, accelerating digital record-keeping accuracy, and directing critical healthcare insurance configurations to ensure seamless service delivery.
Health Records Officer (Front Office)
Company Overview
Bahati Hospital stands out as a highly patient-centered facility known for its comprehensive emergency care, modern outpatient consultation wings, and rapid billing pipelines. The front office and health records department functions as the critical initial nervous system of the hospital, heavily dictating client satisfaction and structural data workflows.
As an employer, Bahati Hospital offers a supportive, mission-driven, and collaborative working environment. The institution places immense value on customer service excellence, accurate data analytics, and digital insurance processing systems, making it an ideal destination for an analytical, warm, and highly organized administrator.
Job Overview
Job Type: Full Time
Location: Machakos, Kenya
Experience: Minimum 2 Years in a busy hospital setting
Deadline: Friday, July 17, 2026 (Short turnaround)
Salary: Not Specified
Job Summary
The Health Records Officer (Front Office) will manage the dual mandates of premium customer service and meticulous medical data coordination. The position involves greeting patients, executing flawless front-desk triage routing, managing Electronic Medical Records (EMR) indexing, and handling specialized medical insurance authorizations and claims vetting.
Key Responsibilities
Patient Reception & Triaging: Warmly welcome patients, resolve primary front-desk inquiries, register new clients, and guide individuals to appropriate clinical consultation wings.
Health Records Management: Code, index, file, and retrieve computerized and physical patient files securely in absolute alignment with data protection acts and hospital privacy laws.
Insurance Verification & Invoicing: Review patient biometric entries and confirm current insurance validities prior to clinician deployment.
Slade & SHA Claims Processing: Handle, verify, format, and execute healthcare pre-authorizations and final medical claims submissions using specialized digital portals, including Slade and the Social Health Authority (SHA) frameworks.
Data Auditing: Review daily outpatient volumes, identify record duplicate errors, log clinic downtime metrics, and compile routine front-office data summaries for management.
Qualifications & Requirements
Diploma in Health Records and Information Management, Front Office Administration, Business Administration, or a closely related professional discipline from a recognized institution.
Minimum of two (2) years of relevant working experience in health records or front-office operations specifically inside a busy, high-volume hospital or medical facility setup.
Mandatory Technical Competency: Direct hands-on familiarity and operational experience processing medical claims via Slade Claims Processing and SHA (Social Health Authority) Claims Processing architectures.
Masterful interpersonal and people skills with a calm, deeply professional demeanor when dealing with anxious or unwell clients.
Exceptionally strong verbal and written communication competencies paired with high-speed typing and computer literacy.
How to Apply
Interested and qualified administrative professionals who meet the criteria are requested to submit their application documents via email before the closing deadline.
Method of Application: Send your structured application electronically to: bahatihospitalcareers1@gmail.com
Required Enclosures: Your email application must attach an updated Curriculum Vitae (CV), a tailored Cover Letter, and clear copies of your Academic Certificates/Diplomas.
Application Deadline: Friday, July 17, 2026.
📌 Note: Bahati Hospital and Daily Jobs enforce completely transparent hiring workflows. Legitimate employers will never request cash or processing fees for interview slots, registration codes, or document vetting.
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