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Securex, a renowned security company in East Africa with a history dating back to 1970, is seeking a Technical Administrator. This role is crucial for providing administrative support to the technical service team, ensuring the efficient scheduling and completion of all technical tasks and maintaining excellent customer service.
Technical Administrator – Securex
Company Overview
Securex began as a small investigations company and has grown into one of the most respected brands in the security industry. With a strong presence in the East African region, the company is known for its commitment to creating a safer environment through its comprehensive security solutions.
Job Overview
Positions Available: Not specified (single position implied)
Location: Nairobi, Kenya
Employment Type: Full Time
Deadline: September 2, 2025
💰 Salary: Not specified
Job Summary
The Technical Administrator will be the central point of contact for coordinating all technical service requests. The successful candidate will be responsible for scheduling technicians, liaising with clients and internal departments, and ensuring all technical issues are addressed promptly. This role requires a professional with a Bachelor's degree in Administration or a related field, strong organizational skills, and at least three years of relevant experience.
Main Responsibilities
Scheduling and Coordination:
Schedule daily and quarterly service visits for technicians.
Coordinate installation and replacement requests based on client approvals.
Client Communication:
Respond to client emails and service inquiries, liaising with Customer Care for proper follow-up.
Book service requests via phone and confirm appointments with clients by email.
Documentation & Reporting:
Prepare and print daily service schedules for technician use.
Scan, extract, and file service job cards into appropriate digital folders.
Prepare job card documentation for billing and submit to the Accounts department.
Auto-generate and track the closure of client complaints in the service management system.
Compile and track service incidents across different zones.
Issue Management:
Ensure technical complaints are updated within 24 hours and closed within 48 hours.
Inventory & Supplies:
Raise picking slips for approved client quotations and technician toolkits.
Reporting:
Generate timely service summary reports for key clients and internal use.
Key Competencies and Qualifications
Bachelor's Degree in Administration or Technical Management, or an equivalent qualification.
3 years of relevant experience.
Excellent report writing skills.
A solid customer service attitude.
Excellent communication skills, both verbal and written.
Ability to work effectively in a fast-paced environment.
Ability to work and communicate effectively with senior-level business partners.
How to Apply
Interested and qualified candidates should apply online via the provided Airtable link.
Method of Application: Go to airtable.com to access the application form.
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