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Dr. Rasik Kantaria Jalaram Medical Services, operating under the charitable Satsang Mandal, is seeking a highly skilled and proactive Client Relations Officer (CRO). With a history of over 50 years of philanthropic work, the organization is committed to providing patient-centered, ethical, and high-quality healthcare.
This is an excellent opportunity to join a dynamic team in Nairobi and play a key role in enhancing the client experience and strengthening the brand's reputation.
Client Relations Officer (CRO)
Company Overview
Dr. Rasik Kantaria Jalaram Medical Services is a healthcare institution with a long-standing commitment to community service. It is a part of the broader Satsang Mandal, a charitable organization known for its decades of humanitarian efforts, including the Jaipur Foot & Wheelchair and Jalaram Chakula Feeding Programme. The medical service is dedicated to ethical, data-secure, and patient-focused care.
Job Overview
Job Title: Client Relations Officer (CRO)
Positions Available: Not specified (single position implied)
Location: Nairobi, Kenya
Employment Type: Full Time
Deadline: September 10, 2025
💰 Salary: Not specified
Job Summary
The Client Relations Officer (CRO) will be responsible for enhancing the client experience, managing client engagement and feedback, and strengthening the RKJMS brand. The role requires a professional with a Bachelor’s degree in public relations or a related field and at least five years of relevant experience. The ideal candidate will be a strong communicator, problem-solver, and brand manager with the ability to collaborate with internal teams to ensure a seamless and positive client journey.
Duties & Responsibilities
Serve as the primary point of contact for clients to ensure a seamless and positive experience.
Develop and implement client engagement strategies to enhance satisfaction and retention.
Act as a liaison between clients and internal teams for prompt resolution of concerns.
Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.
Establish and manage effective feedback channels, including in-person, phone, email, and social media.
Address client inquiries, concerns, and complaints professionally and promptly, ensuring resolution within set timelines.
Maintain a record of client feedback and escalate unresolved issues to the appropriate departments.
Monitor trends in client complaints, prepare a monthly report, and recommend solutions to prevent recurring issues.
Prepare and present reports on client feedback, engagement initiatives, and public relations activities.
Analyze key performance metrics related to client satisfaction and brand perception.
Manage online engagement, content creation, and reputation monitoring on social media.
Handle public relations challenges and develop appropriate crisis management strategies.
Build relationships with external partners and the general public.
Work effectively with internal departments and external partners to ensure a collaborative teamwork approach.
Qualifications & Requirements
Bachelor’s degree in Public Relations, Communications, or a related field.
A minimum of 5 years of experience in client relations, public relations, or brand management.
Certification in Customer Relations, Public Relations, or Stakeholder Engagement.
Proven track record of handling client engagement, complaint resolution, and brand management.
Strong verbal and written communication skills.
Excellent problem-solving and conflict resolution abilities.
Familiarity with social media and digital communication.
Experience in crisis management and stakeholder engagement.
Proficiency in analytical and reporting skills to provide data-driven recommendations.
How to Apply
Interested candidates should email a detailed CV and application letter to the provided email address.
Method of Application: Email: recruitment@jalaramnairobi.org
The subject of the email must be: "Client Relations Officer (CRO) - Your Name". The deadline for submission is September 10, 2025.
If you are an experienced and dedicated professional with a passion for client satisfaction and brand management, apply now to join the team at Jalaram Medical Services!