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A reputable healthcare provider is seeking a highly organized and dedicated Outpatient Facility Administrator to oversee the daily operations of their outpatient center. Committed to delivering exceptional patient care and maintaining high clinical standards, this organization plays a vital role in the healthcare sector. While a detailed history isn't provided in this advertisement, the emphasis on quality and patient satisfaction suggests a strong reputation within the communities they serve. This role is based in Ruiru, offering the opportunity to make a significant impact on local healthcare delivery.
Outpatient Facility Administrator
Job Overview
Location: Ruiru
Employment Type: Permanent.
Deadline: 10th May 2025
💰 Salary: Not provided in the advertisement.
Job Summary
The Outpatient Facility Administrator will be the linchpin for the smooth and efficient running of the outpatient center. This role demands a proactive individual who can ensure excellent service delivery to patients and support to staff, while also driving business growth. The Administrator will lead and develop the team, fostering a patient-centric environment focused on quality and compliance.
Duties & Responsibilities
- Champion and cultivate a patient-centered care environment, consistently aiming for and achieving a patient satisfaction index above 90%.
- Lead and implement service leadership initiatives and drive continuous improvement in all aspects of customer care across the outpatient facility.
- Systematically collect, analyze, and act upon patient feedback, diligently resolving complaints through thorough root cause analysis and ensuring timely closure of action items.
- Act as a crucial liaison between patients, medical staff, specialists, and management to guarantee seamless communication and efficient service delivery.
- Collaborate closely with clinical leads to implement, monitor, and evaluate quality and process improvement policies and activities.
- Ensure strict compliance with all relevant clinical indicators, regulatory requirements, and accreditation standards, such as SAFECARE.
- Conduct thorough and regular audits and safety rounds, and maintain meticulously up-to-date documentation and referral listings.
- Actively champion and participate in quality improvement committees and initiatives to enhance service delivery.
- Provide strong leadership, effectively develop the skills of, and provide valuable mentorship to both clinical and non-clinical staff, fostering a culture of safety and continuous learning.
- Oversee the critical processes of onboarding and induction for all new hires; efficiently manage staff scheduling and leave requests to ensure adequate coverage.
- Conduct regular monthly staff meetings, diligently track learning hours for staff development, and ensure the implementation of effective performance management processes.
- Proactively promote teamwork, maintain high staff morale, and actively support the professional development of all team members.
- Take the lead in developing and executing the outpatient center’s business development strategy in close collaboration with the Franchisee and the Business Development Executive/Officer.
- Develop and diligently monitor marketing initiatives aimed at expanding the scope of services offered and achieving a significant increase in patient volume.
- Proactively identify and act upon opportunities for service diversification and overall service improvement within the outpatient setting.
- Ensure the effective and efficient utilization of all resources, including medical equipment and essential consumables, minimizing waste and maximizing value.
- Actively participate in inventory management processes, conduct regular stock takes, manage procurement activities, and oversee the proper maintenance of all facility assets.
- Direct and oversee all administrative functions, including meticulous documentation, ensuring strict compliance with regulations, and generating accurate and timely reporting.
Qualifications & Requirements
- Bachelor’s degree or Diploma in Healthcare Management, Business Administration, Public Health, Nursing, or a related field.
- At least three (3) years of progressive supervisory experience within a healthcare setting.
- Formal education in management principles.
- Prior demonstrable experience as a hospital administrator or facility administrator.
- Strong leadership, team management, and mentorship abilities.
- Proven expertise in customer service and patient relations.
- Proficient in financial management, budgeting, and basic accounting principles.
- Excellent organizational skills, time management skills, and administrative skills.
- Strong understanding of healthcare regulations, quality standards, and risk management frameworks.
- Outstanding communication skills (both written and verbal) and interpersonal skills.
How to Apply
If you match the above qualifications, send your CV, cover letter and copies of your professional and academic certificates to EQAruiru.recruitment@equityafya.co.ke quoting the position you are applying for on the email subject on or before 10th May 2025. Only shortlisted candidates will be contacted.
📌 Note: Only shortlisted candidates will be contacted.
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