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Aga Khan University Hospital in Nairobi, Kenya, is a private, not-for-profit institution known for providing high-quality healthcare. As a principal site for clinical training for the University's Medical Colleges and Schools of Nursing, the hospital is committed to clinical excellence, research, and community service.
The hospital is currently seeking a motivated and detail-oriented Patient Services Coordinator for a temporary 5-month contract. This is an excellent opportunity for an individual with strong administrative and customer service skills to contribute to a leading healthcare institution. The role is crucial for ensuring a smooth and professional experience for all patients, staff, and visitors.
Job Overview
Job Title: Patient Services Coordinator
Department: Patient Services
Location: Nairobi, Kenya
Employment Type: Temporary (5 months)
Deadline: Not specified
💰 Salary: Not specified
Job Summary
The Patient Services Coordinator will be the face of the Patient Services Department, providing front office administrative and customer care services. This role involves professionally handling inquiries, managing patient admissions, and accurately processing all daily financial transactions. The ideal candidate will be a multi-tasking and results-oriented professional with excellent people skills.
Duties & Responsibilities
Provide outstanding customer service to patients, the public, and AKU staff.
Address inquiries and complaints expeditiously and professionally.
Ensure full coverage at the front desk at all times and adhere to clock-in/out procedures.
Be aware of downtime and data protection protocols in the event of a system failure.
Maintain a manual invoice and receipt process during system malfunctions and update records upon system resumption.
Admit patients and collect inpatient (IP) deposits as per established guidelines.
Account for and balance all daily financial collections and deposit them to the main hospital's Automated Banking Machine.
Verify credit services for corporate employees and confirm their eligibility in the system.
Ensure pre-authorizations are completed by physicians and sent to corporations within 24 hours.
Liaise with the supervisor, manager, and insurance companies regarding uncertain case approvals.
Bill the correct patient for the right services and collect the accurate amount.
Verify that corporate employee benefits are billed according to existing entitlement guidelines.
Assist other patient services staff to ensure overall departmental efficiency.
Answer internal and external phone calls promptly and communicate messages accurately to concerned persons.
Re-confirm and update patient contact numbers and ensure realistic appointments are booked.
Escalate any challenges to the Duty Supervisor/Manager promptly for assistance.
Perform any other duties as may be assigned from time to time.
Qualifications & Requirements
A Diploma in Front Office Administration/Business Administration or an equivalent qualification.
At least 3 months of work experience from the hospitality industry.
Excellent customer service and people skills.
The ability to multi-task and a strong attention to detail.
Good communication and interpersonal skills.
Good problem-solving skills.
The ability to deal with the public in a professional and polite manner.
A culture-sensitive individual.
A good planner who is results-oriented.
High level of integrity.
How to Apply
Interested and qualified candidates should apply online through the official Aga Khan University Hospital careers portal.
Method of Application: Go to Aga Khan University Hospital on 👉CLICK HERE TO APPLY to apply.
If you are a dedicated and skilled administrative professional, apply now to become a part of the Aga Khan University Hospital team!
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