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M-Gas Limited, a leading provider of clean cooking solutions in Kenya, is seeking a friendly and dedicated Customer Service Representative to join their team. Leveraging smart meter technology and a Pay-As-You-Go model, M-Gas ensures last-mile delivery of LPG to households, contributing to a cleaner and healthier environment.
This role offers an exciting opportunity to be a part of a company that is revolutionizing the LPG sector in Kenya. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and promoting the adoption of clean cooking solutions. If you are passionate about customer service and eager to contribute to a sustainable future, M-Gas Limited encourages you to apply.
Customer Service Representative
Job Overview
Employment Type: Full-time
Deadline: Not specified
💰 Salary: Not specified
Job Summary
The Customer Service Representative will provide exceptional support and assistance to M-Gas customers, ensuring their complete satisfaction with the M-Gas service. You will be the primary point of contact for customers, responding to inquiries, resolving issues, and processing orders. Your goal is to ensure that customers are delighted with their M-Gas experience and continue to use M-Gas for their cooking needs.
Job Details
- Respond to customer inquiries in person, by phone, and online helpfully and promptly.
- Take responsibility for resolving customer issues and ensure they are resolved promptly.
- Maintain a record of customer communications in CRM and other systems.
- Acknowledge and resolve customer complaints.
- Process orders, customer applications, and requests.
- Maintain customer records.
- Compile and distribute daily reports on customer products and credit usage.
- Perform customer follow-up to ensure they are enjoying the product.
- Identify and report computer system incidents to the technical team and the relevant managers.
- Make recommendations to improve customer service and business processes and systems.
- Prepare schedules for customer visits by technicians and sales representatives as required.
- Work agreed shifts to provide 24-hour customer service.
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Requirements
- Degree/Diploma in any field.
- Experience working with customer support.
- Good communication skills on the telephone and in-person.
- Friendly and helpful interpersonal style.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Attention to detail.
- Fluent in English and Kiswahili.
About the Company
M-Gas Limited is an LPG provider that leverages its smart meter technology to offer clean cooking solutions to households. It adopts a Pay-As-You-Go model to render last-mile delivery services to all its customers.
How to Apply
Interested and qualified candidates should apply online through the M-Gas Limited website:
📌 Note: Only shortlisted candidates will be contacted.
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