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Aster Healthcare, a company bringing a revolutionary approach to healthcare to Kenya, is launching a new state-of-the-art outpatient clinic in Nairobi. The organization is seeking three dedicated Receptionists to join its team. This is a chance to be part of a company committed to providing high-quality, accessible healthcare and an exceptional patient experience.
Receptionist
Company Overview
Aster Healthcare is set to revolutionize healthcare in Kenya with a focus on patient-centered care, convenience, and modern medical practices. The new outpatient clinic in Nairobi aims to set new standards in the healthcare industry by providing accessible, high-quality services. The company is seeking professionals who are committed to a caring, patient-first environment.
Job Overview
Job Title: Receptionist (3 Positions)
Positions Available: 3
Location: Nairobi, Kenya
Employment Type: Full Time
Deadline: September 1, 2025
💰 Salary: Not specified
Job Summary
The Receptionists will be the first point of contact for patients and visitors, responsible for creating a welcoming and efficient front office experience. The roles are open to candidates with a Diploma or Certificate in Customer Service and at least 1 year of experience in a hospital setting. The successful candidates will be part of a caring team dedicated to putting patients first.
Duties & Responsibilities
Greet and welcome patients and visitors in a professional and friendly manner.
Manage patient appointments, including scheduling, rescheduling, and cancellations.
Register new patients and update existing patient information accurately.
Handle all incoming phone calls, emails, and inquiries with courtesy and efficiency.
Collect patient co-pays and payments and provide accurate receipts.
Direct patients to the appropriate departments or healthcare providers.
Maintain a clean and organized reception area.
Liaise with insurance coordinators and medical staff to ensure a seamless patient journey.
Handle confidential patient information with discretion and professionalism.
Assist with various administrative tasks, such as filing, data entry, and record management.
Provide clear and helpful information to patients regarding clinic services and procedures.
Work collaboratively with the entire healthcare team to support a smooth and efficient operation.
Qualifications & Requirements
A Diploma or Certificate in Customer Service or a related field.
A minimum of 1 year of experience as a receptionist, preferably in a hospital or healthcare setting.
Exceptional communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using computer systems and office software.
A positive, empathetic, and patient-centered attitude.
The ability to remain calm and composed in a fast-paced environment.
High level of professionalism and integrity.
How to Apply
To apply, please send your CV to the email address below.
Method of Application: Email: admin@asterafrica.com
The deadline for applications is September 1, 2025.
If you are a dedicated and customer-focused Receptionist ready to join a team that is redefining healthcare, apply now to become a part of Aster Healthcare!
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