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Food For Education (F4E) is an African-led, women-led social enterprise dedicated to transforming the lives and educational outcomes of primary school children in Kenya. They achieve this by providing low-cost, high-quality meals through the strategic use of technology, smart operations, and efficient logistics. Founded in 2012, F4E has already delivered over 100 million meals and is rapidly expanding with a mission to serve at least 1 million public primary school students in Kenya daily by 2027. Beyond Kenya, they aim to advise other African governments and share best practices to serve an additional 2 million children across the continent.
F4E is guided by strong values: "Build with excellence and curiosity," "Be the change you seek," "We do what we say; and say what we do," and "Ask why, and commit." They are committed to continuous improvement, ownership, purpose-driven work, and an inclusive culture.
Job Overview
- Job Title: Operations Specialist
- Reporting to: TBD (To Be Determined)
- Location: Nairobi, Kenya
- Employment Type: Full-Time
- Experience: 5 - 7 Years
- Salary: Not specified (Compensation will be discussed by Food for Education)
About the Role
Food for Education is seeking a dynamic and experienced Operations Specialist to collaborate closely with the Chief Operating Officer (COO). This pivotal role involves designing and executing comprehensive operational strategies that align with the organization's ambitious growth goals. The Operations Specialist will be responsible for establishing clear Key Performance Indicators (KPIs) and success metrics for all centralized kitchen operations, ensuring efficiency, cost-effectiveness, and high-quality meal delivery.
Key Responsibilities
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Strategic Planning & Operational Efficiency
- In collaboration with the COO, design and execute comprehensive operational strategies aligned with F4E’s goal of feeding 1 million children by 2025 (note: company overview states 2027 for 1 million, clarify during application).
- Continuously analyze unit economics, monitor performance metrics, and adapt expansion plans with the Finance Team to ensure cost efficiency and sustainability.
- Lead day-to-day operations across central kitchens, focusing on planning in key areas: expansion, supply chain, kitchen production, quality assurance, food safety, logistics, and school feeding.
- Act as a key business partner to the COO, providing updates and insights into the overall expansion roadmap.
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Team Leadership & Cross-Department Collaboration
- Champion a unified sense of purpose within the Operations team, aligned with organizational goals.
- Work closely with the COO to align operational priorities with organizational strategy, particularly around expansion planning.
- Facilitate and at times lead collaboration with departments such as Finance, Expansion, Tap2Eat Operations, Data and Analytics, and Tech, through consistent communication and collaboration.
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Innovation & Continuous Improvement
- Introduce and integrate innovative ideas from diverse industries through structured pilots and experimentation to enhance F4E’s operational effectiveness.
- Monitor and manage operational financial performance, focusing on resource management and asset optimization.
- Continuously improve operational workflows, addressing inefficiencies and optimizing cost per meal in partnership with the finance team, Operations Associates, and Kitchen Managers.
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Performance Management & Monitoring
- Establish clear KPIs and success metrics for all areas of centralized kitchen operations that align with the organization's strategic objectives.
- Build and execute performance monitoring systems, enabling data-driven improvements and operational excellence.
- Identify inefficiencies and lead continuous improvement initiatives to optimize systems and processes.
- Ensure structured hiring, staffing, and training of kitchen teams to guarantee smooth operations pre-launch and post-launch.
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Risk Management & Resilience Planning
- Conduct comprehensive operational risk assessments across central kitchens.
- Develop and implement robust mitigation and contingency plans to ensure business continuity and organizational resilience.
Qualifications & Experience
- Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or a related field. A Master’s degree is preferred.
- Minimum of 5–7 years of progressive experience in operations or supply chain roles, preferably in the food production, FMCG, or social impact sectors.
- Proven ability to lead cross-functional teams and drive strategic initiatives from concept to execution.
- Solution-oriented, able to think on their feet, and quickly pivot.
- Independent-minded, entrepreneurial, and thrives in a fast-paced, dynamic environment.
- Ability to handle multiple projects simultaneously.
- Willingness and ability to handle any job assigned under your scope of work.
- Strong analytical, planning, and financial acumen.
- Experience working in fast-paced, mission-driven environments.
Key Skills & Attributes
- Strategic thinker and a self-starter, with a strong bias for execution.
- Systems/processes-oriented and detail-focused.
- Excellent leadership, communication, and stakeholder management skills.
- Very comfortable with data-driven decision-making and performance tracking.
- Passionate about food systems, social impact, and scalable solutions.
Career Growth and Development
Food for Education offers a strong culture of continuous learning and invests in employee development. The role includes weekly check-ins with your manager, regular performance feedback, and bi-annual career reviews to discuss aspirations and goals. This provides an opportunity to shape a growing organization and build a rewarding, long-term career.
Application Method
Interested and qualified candidates should apply for this job through the Food For Education careers portal at: foodforeducation.keka.com.
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