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People FOCO is an HR Consultancy firm that's truly passionate about people and their invaluable contribution to organizational growth and success. They excel at creating streamlined systems to help organizations achieve their goals and build the capacity of their employees to deliver outstanding results. People FOCO is currently recruiting on behalf of a client seeking a dedicated Customer Experience Executive.
Job Overview
Positions: 1 (Implied)
Location: Nairobi, Kenya
Employment Type: Full Time
Posted Date: May 23, 2025
Deadline: Not specified (Apply soon!)
💰 Salary: Not specified (To be provided by the hiring client)
Position Summary
The Customer Experience Executive is responsible for seamlessly managing customer purchases and ensuring smooth transactions both on the shop floor and at the checkout counter. This role demands keen attention to detail, accuracy in handling stocks and payments, and a friendly, helpful approach when assisting shoppers.
Key Responsibilities
- Greet customers warmly and assist them with their purchases.
- Operate the Point of Sale (POS) system and accurately handle cash, credit, and mobile payments.
- Accurately scan and bag items, while maintaining efficiency.
- Issue receipts, refunds, and exchanges in accordance with store policy.
- Maintain a clean and organized workstation.
- Answer customer inquiries and professionally resolve minor complaints.
- Assist in stocking and organizing shelves as needed.
- Follow all company policies regarding cash handling and security.
Qualifications
- Minimum Diploma in Business, Marketing, or a related field.
- Previous experience in retail or customer service is a plus but not required.
- Strong numerical skills and excellent attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle transactions efficiently in a fast-paced environment.
- Trustworthy, reliable, and punctual.
- Basic knowledge of POS (Point of Sale) systems is an advantage.
Method of Application
Interested and qualified candidates should forward their CV to: vacancies@peoplefoco.co.ke.
Important: Please use the position "Customer Experience Executive" as the subject of your email.
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