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Located in the heart of Nairobi, Solvo Global provides a modern office setting where employees can grow their careers while supporting global healthcare logistics. The company’s reputation is built on its ability to match specialized industry needs with highly skilled individuals who share a commitment to service quality. By working here, you contribute to a vital healthcare support system that ensures patients and caregivers are perfectly coordinated across different time zones.
Job Overview
Positions Available: Not Specified
Location: Nairobi, Kenya (On-Site)
Employment Type: Full Time (Night Shift)
Deadline: Open / Not Specified
Salary: Competitive (Based on industry standards)
Job Summary
The Scheduler is responsible for the precise logistical management of caregiver and patient assignments within a high-pressure healthcare environment. This role ensures operational continuity by coordinating appointments, managing professional communications, and supporting essential HR and payroll functions. The successful candidate will act as a primary liaison between medical staff and clients to maintain the highest standards of care delivery.
Duties & Responsibilities
Coordinate and manage complex daily schedules for caregivers, clients, and patients to ensure no gaps in service.
Handle high-volume inbound and outbound professional calls to confirm, adjust, and optimize healthcare appointments.
Maintain constant, clear communication with field staff and management to ensure all service quality benchmarks are met.
Organize and manage interview schedules for new hires, including handling last-minute logistical changes.
Support the recruitment and hiring process by facilitating candidate orientations and basic administrative onboarding.
Verify employee timesheets and perform accurate data entry to support the payroll department.
Maintain up-to-date and highly accurate employee records in the company’s digital database.
Perform on-call coordination duties to handle staffing emergencies or schedule adjustments during off-peak hours.
Ensure all patient and caregiver data is handled with the highest degree of confidentiality and professionalism.
Liaise with North American clients to ensure staffing levels meet their specific home care requirements.
Troubleshoot scheduling conflicts immediately to prevent any interruption in patient care.
Prepare regular reports on staffing metrics and schedule fulfillment for senior leadership.
Utilize AI-powered tools to streamline the booking and confirmation process for medical appointments.
Provide administrative support for general office operations during the designated night shift hours.
Monitor caregiver attendance and proactively find replacements for any reported absences.
Qualifications & Requirements
Bachelor’s degree (BA/BSc) or Higher National Diploma (HND) or Diploma in a relevant field.
Minimum of 3 years of experience as a Scheduler, specifically within the Healthcare or Home Care sector.
Exceptional English proficiency (90% or higher) in both verbal and written communication.
Demonstrated ability to manage multiple priorities in a high-pressure, fast-paced environment.
Strong organizational skills and a meticulous attention to detail regarding data entry.
Proven ability to handle sensitive and confidential medical information.
A strong sense of urgency combined with empathy and professional ethics.
Proficiency in using modern scheduling software and basic computer applications.
Willingness to work the specified on-site night shift hours in Nairobi.
How to Apply
Interested and qualified candidates should submit their applications through the official Solvo Global recruitment channel. To apply, visit Solvo Global on
📌 Note: Ensure your application highlights your specific experience in healthcare scheduling and your level of English proficiency.
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