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Marie Stopes International is a global non-governmental organization dedicated to providing contraception and safe abortion services across 37 countries. Committed to ensuring access to sexual and reproductive healthcare, Marie Stopes International offers a comprehensive range of services, including family planning advice, vasectomies, and abortion care. Marie Stopes operates in Nairobi, delivering essential healthcare services to the community.
Marie Stopes is seeking a dynamic and results-oriented Centre Manager to oversee the operations of one of their centers. This role is crucial for ensuring the delivery of high-quality clinical services, effective business management, and a client-centered approach.
Centre Manager - Marie Stopes
Job Overview
Positions Available: Not Specified
Employment Type: Full Time
Deadline: 28th March 2025
Salary: Not Specified
Job Summary
The Centre Manager will be responsible for the technical and clinical service provision, business management, operational management, client-centered care, quality management, and people management within the Marie Stopes center, ensuring the delivery of high-quality sexual and reproductive health services.
Duties & Responsibilities
- Provide all clinical services to a consistently high standard and in accordance with clinical guidelines and protocols, including all short and long-term contraceptive methods, post-abortion care (PAC), cervical cancer screening and treatment, HIV/STI screening and treatment, and specified primary healthcare services.
- Conduct weekly checks of essential equipment and promptly report any issues.
- Maintain high standards of cleanliness and infection control measures.
- Ensure instruments are appropriately sterilized and stored.
- Order medical supplies and consumables in good time.
- Ensure proper storage of medical supplies.
- Support clients through the provision of vocal local techniques during procedures.
- Attend clinical training and supervision as required.
- Induct new team members and ensure proper use of the E-HR system.
- Prepare annual business plans with SMART objectives and strategic plans.
- Continually assess all areas of service provision to ensure financial viability.
- Continually review the efficiency of the center, especially with regards to core services.
- Deliver the Centre's Key Performance Indicators (KPIs) through monitoring income and expenditure.
- Run monthly performance management meetings with the team.
- Instill a marketing culture within the team and agree on marketing activities.
- Strengthen appropriate referrals with other RHN providers, CHWs, and pharmacies.
- Ensure prudent financial management with no leakage or fraudulent activities.
- Optimize client numbers by efficiently managing human resources and maintaining effective client flow.
- Ensure compliance with national healthcare guidelines and MSI protocols.
- Ensure an appropriate contingency plan is in place.
- Ensure adequate stock levels of required supplies and commodities.
- Take overall responsibility for team, client, and general safety in the Centre.
- Ensure the utilization and close supervision of EHR resources, biometrics, dispensing scanners, and CCTVs.
- Manage the center teams to ensure the delivery of excellent client-centered care.
- Ensure all team members treat clients with dignity, respect, and non-judgment.
- Ensure team members maintain client privacy and obtain consent before contact.
- Support the team to collect and action client feedback and handle complaints respectfully.
- Promote and maintain the quality management systems.
- Ensure client feedback and prompt resolution of complaints.
- Ensure all team members are competency assessed before delivering services.
- Ensure all team members understand the principles of duty of care and code of conduct.
- Monitor all team members' adherence to MSK/MSI policies.
- Engage and motivate all team members to achieve center objectives and KPIs.
- Clearly define structured local induction plans for new team members.
- Take immediate and appropriate action in the event of misconduct or underperformance.
- Put in place mechanisms for effective communication with team members.
- Create a learning environment and assess training needs.
- Actively take responsibility for own personal development.
- Maintain accurate and complete client records on the Electronic Health Record (EHR).
- Ensure all client information is kept confidential and stored appropriately.
- Collate all activity data accurately and timely for reporting purposes.
- Analyze activity trends and ensure performance targets are achieved.
- Assist in the collection of client feedback data.
- Refer clients promptly when needed.
- Offer quality services including the full spectrum of Marie Stopes services.
- Ensure proper use of medical equipment and supplies and report any issues.
- Report all major and minor incidents within 24 hours.
- Actively promote the work of the center to generate demand for services.
- Positively promote Marie Stopes Kenya.
- Undertake other professional responsibilities assigned by the supervisor.
Qualifications & Requirements
- Bachelor’s Degree/Diploma in a health-related field (nursing/clinical medicine).
- Must be registered with the relevant professional council and possess a valid Practice License.
- At least 4 years of working experience as a service provider in a reputable hospital/medical facility.
- Business and management training will be an added advantage.
- Training and practicing knowledge of Sexual Reproductive Health (FP-LARC and PAC) will be an advantage.
How to Apply
Interested and qualified candidates should apply through Marie Stopes' career portal:
📌 Note: Only shortlisted candidates will be contacted.
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