Medical Claims Assistant at Britam | Daily Jobs


Britam is a leading diversified financial services group, publicly listed on the Nairobi Securities Exchange. With a significant presence across Eastern and Southern Africa, including operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique, and Malawi, Britam offers a comprehensive suite of financial products and services. These include various forms of Insurance, Asset Management, Banking, and Property, all aimed at providing robust financial solutions to its diverse clientele.


Job Overview

Job Title: Medical Claims Assistant  
Positions: 1 (Implied) 
Location: Nairobi, Kenya 
Employment Type: Contract (3 Months) 
Posted Date: May 22, 2025 
Deadline: Not specified (Apply soon!) 
💰 Salary: Not specified (To be provided by Britam)

Job Purpose

Britam is seeking a dedicated Medical Claims Assistant for a three-month short-term contract. The primary purpose of this role is to support the efficient and timely reconciliation, processing, and payment of Britam Medical Insurance (BMI) claims. This involves ensuring high-quality, cost-effective care for clients and contributing significantly to the resolution of the current claims backlog within the defined period, all while maintaining strict accuracy, excellent customer service, and full policy compliance.


Key Responsibilities

  • Claims Backlog Clearance: Actively support the reconciliation and sign-off of pending claims to meet the three-month backlog clearance target, ensuring accuracy and strict adherence to policy guidelines.
  • Claims Review and Processing: Evaluate and process both inpatient and outpatient claims in line with Britam’s established policies, clinical standards, and documentation requirements.
  • Customer and Provider Engagement: Liaise effectively with service providers and clients to ensure medical care is delivered within covered limits, while managing expectations professionally and promptly.
  • Claims Compliance: Review claims and medical reports thoroughly to ensure full compliance with scheme benefits and clinical appropriateness.
  • Claims Verification and Audit: Conduct meticulous verification and audits of submitted claims to minimize the risk of fraud, errors, and misuse.
  • Documentation Management: Track, follow up on, and validate all necessary documentation required to complete claims processing within the stipulated turnaround time.
  • Reporting and Data Management: Maintain accurate records of all claims transactions, prepare claims registers, and contribute to periodic reporting and performance tracking.
  • Delegated Authority: Operate strictly within the scope defined by the approved Delegated Authority Matrix.

Knowledge, Experience, and Qualifications Required

  • Bachelor's degree in Business Administration or a related field.
  • Excellent attention to detail.
  • Good interpersonal and communication skills.
  • Ability to work effectively under pressure and meet tight deadlines.
  • Proficiency in Microsoft Office and relevant medical claims systems.
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Method of Application

Interested and qualified candidates should apply online. Go to the Britam careers portal on britam.taleo.net to submit your application

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