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Kenya Methodist University (KeMU) is a chartered private Christian university with a vision to be a globally competitive institution that produces the next generation of transformational leaders. KeMU has its main campus in Meru and other campuses in Nairobi and Mombasa. Committed to academic excellence and ethical leadership, KeMU provides a dynamic and supportive environment for both students and staff. This is an excellent opportunity to join a reputable institution and contribute to its mission of developing future leaders through technology-enhanced learning.
With a focus on holistic education and innovation, KeMU offers a wide range of academic programs, including blended and virtual learning options. The university's dedication to providing quality education and fostering a strong community makes it an ideal place to work and grow.
E-Learning Support Officer
Job Overview
- Location: Nairobi, Kenya
- Employment Type: Not specified
- Deadline: 26th March 2025
- Salary: Not specified
Job Summary
The E-Learning Support Officer plays a crucial role in ensuring that students successfully navigate and engage with online and blended learning environments. This position provides technical support, orientation, and academic guidance to learners, ensuring a seamless online learning experience.
Duties & Responsibilities
- Conduct pre-course guidance for prospective students, explaining the expectations for blended and virtual learning programs.
- Provide explanations of IT requirements, such as computer access, internet connection, etc.
- Carry out orientation for new blended and virtual learning students, outlining their responsibilities and the university's support commitments.
- Provide students with clear and up-to-date information and documentation about available learning support.
- Prepare a schedule for learner support through timetabled activities such as tutorial sessions, trainings, workshops, or web-based conferences.
- Provide students with ample opportunities to give formal feedback on their blended and virtual learning experiences and programs.
- Provide data for the preparation of program reports, student progress reports, course and material development reports, and student completion reports.
- Ensure adherence to BVL procedures and guidelines in line with national/regional/international agencies for compliance purposes.
- Participate in training academic staff on
the development and review of training manuals to ensure the delivery of quality programs. - Participate in training students in virtual and blended learning at the university.
- Carry out any other duties assigned by the supervisor.
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Applications Below...
Qualifications & Requirements
- Bachelor's Degree (minimum requirement) in Education Technology, Instructional Design, Computer Science, Information Systems, Education, or a related field.
- At least two
(2) years of experience in student support services in an online or blended learning environment in an institution of higher learning or comparable organization. - Proficiency in LMS platforms and EdTech tools.
- Excellent communication and interpersonal skills to support students effectively.
- Ability to analyze student engagement data and provide intervention strategies.
How to Apply
Interested candidates should send three (3) copies of their application, accompanied by a detailed Curriculum Vitae (CV), copies of academic and professional certificates, National ID card or passport, and any other relevant testimonials.
- Electronic copy: Send a PDF copy to the Vice-Chancellor through the email addressapplications.march@kemu.ac.ke
- Hard copies: Send three hard copies marked as per the position to:
Deadline: 26th March 2025
📌 Note: Only shortlisted candidates will be contacted.
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